Avoid, Avoid, Avoid
So much is wrong with this place I will try keep as short as possible by bullet points. This is a 2 star at very best, the fact this is being shown as a 4 star is disgusting and very misleading. We were the only English all week and boy did we know it. The other guests, mainly Bulgarian and Romanian made it clear they don’t like the English. Even dragging their kids away from ours in the pool. There are 2 very small and dirty lifts to service all floors, they are still moving when the doors open so very unsafe. It was a literal fight every time you needed them. Others push past you to enter, doesn’t matter if you had been standing there for 5-10 mins. There is also only 1 toilet per sex in the lobby for the whole hotel, these were always out of paper and stunk with wet floors.
• Aircon unit leaked daily, onto the light then the mattress. Couldn’t have it of full blast as something clearly wrong and it was noisy (nothing was done about it)
• Room poorly painted / finished
• Bathroom constantly stunk of sewage, they don’t use U bend water traps on the waste pipes, so the smells come straight back up
• The pool also stunk of sewage as did most of the local area all the way down to the beach
• Silicone around the shower and sink was manky and pulling away
• We had no water at all in the room on 3 separate mornings and on 1 evening. Every time we called reception we were told 5 mins. This soon turned into 1 & half hours.
• Filthy corridor carpets + walls
• Slow shutter on the hallway door was broken and never fixed so the door kept slamming constantly. If you put something there as a doorstop it would be gone 5 minutes later
• All the lights in the upstairs corridor (even fire safety lights) went out one night leaving us in complete darkness
• I had severe stomach cramps and toilet visits on day 2 after having some mystery meat from the buffet
• The food in general was shocking and Lukewarm at best, and again every meal felt like a fight as the other guests just push in constantly
• The place is advertised with the following, beauty salon, shop, sauna, massage, games room, but NONE of these are here.
• The indoor pool was never allowed to be used, nor was the gym
• Room service we only saw twice, I was lucky to have found where they kept the toilet roll or we would have run out constantly as these were never refilled.
• Towels and room “cleaning” used very loosely, were done only twice but still they never refilled shower gel or hand soap, so we also ran out of these
• Activities are they same every single day and the evening entertainment was terrible.
• Was told by a worker there that there are supposed to be 2 lifeguards as there are two pools. There was only ever one and he was an old guy who looked asleep most of the time. This left the kids pool unmanned.
• People spitting on the floor around the pool as well as stubbing out cigarettes there
• Drink machines constantly ran out of soda water so the cokes etc were flat
• My wife was turned away from the ice cream counter saying it was shut. But when a Bulgarian woman went up, she was allowed to get some
• Avoid the Ambassador steak house – food was sloppy and workers extremely rude
Bulgaria is supposed to be up and coming, but until they change their attitudes to the British, there is no point going. It is 4-5 years from being the new go to place. They clearly don’t like us, even shop keepers made that clear. The area around this hotel (streets etc) are full of rubbish, some overflowing sewage manhole covers meaning the smell of sewage is everywhere. This was our first trip abroad in 21 years and this country and its locals are simply disgusting.
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